Clear refund and cancellation rules before checkout.

HireGo AI provides digital hiring software and recruitment-related services. We do not ordinarily sell or ship physical goods. This policy applies to eligible payments made through HireGo AI checkout or an invoice that expressly incorporates this policy.

A signed employer agreement, order form or statement of work may contain service-specific cancellation, replacement, credit or refund terms. If those terms conflict with this public policy, the signed commercial terms govern that employer engagement to the extent permitted by law.

A plan is recurring only when the checkout, order form or plan description clearly states that it renews. You may request cancellation of future renewals before the next billing date through the available account controls or by contacting support.

• Cancellation stops future renewal charges; it does not normally reverse a billing period that has already started.
• Unless the checkout or law provides otherwise, access may continue until the end of the already-paid billing period.
• If we charge after a valid cancellation was completed before the billing cut-off, the unintended charge is eligible for correction or refund.

Credits, assessment attempts, interview sessions, AI service allowances or similar digital entitlements may be delivered to the account after successful payment confirmation.

Once a digital entitlement has been materially consumed, completed or used to obtain the intended service, the corresponding charge is generally non-refundable unless the service was defective, duplicated, not delivered as described, or a refund is required by applicable law.

Managed Hiring, Pay Per Hire and other recruitment services can involve work performed before a hire occurs, including sourcing, screening coordination, interview operations and employer support. Fees, trigger events, replacement commitments, cancellation rights and refund/credit rules are therefore governed primarily by the applicable employer agreement.

If a payment was collected contrary to the signed fee trigger or due to a billing error, contact us for reconciliation. Nothing in this public policy removes a specific replacement, service-credit or refund right expressly stated in a signed agreement.

A transaction shown as failed, dropped, pending or ambiguous is not treated as a successful purchase until HireGo AI receives reliable provider confirmation or completes reconciliation.

• Duplicate charge: if the same order is accidentally charged more than once, the duplicate confirmed charge is eligible for refund after verification.
• Debited but failed: if your bank account is debited but the HireGo AI order is not confirmed, we will rely on payment-provider reconciliation. The provider or bank may automatically reverse the debit, or we may initiate a refund after the failed payment is confirmed.
• Pending transaction: do not repeatedly repay the same order until its state is resolved or a new order is intentionally created.

A refund may be appropriate where, after verification:

• HireGo AI charged the same order more than once;
• payment was captured but the purchased service or entitlement was not delivered and cannot reasonably be restored;
• a confirmed billing error charged an incorrect amount;
• a valid cancellation was completed before a renewal but a renewal charge was still taken;
• a signed service agreement or checkout term expressly grants the refund;
• applicable law requires a refund or other remedy.

Refunds are generally not provided merely because a user changed their mind after substantially consuming a digital service, assessment, interview session or other purchased entitlement, except where required by law or expressly stated at checkout.

Contact support@hiregoai.com with the subject “Billing / Refund Request.” Include the account email, order or invoice reference, payment date, amount and a short explanation. Do not send full card numbers, CVV values, OTPs or online-banking credentials.

For ordinary digital-service refund requests, please contact us within 7 calendar days of the relevant charge where practical. This request window does not limit mandatory rights that apply under law or a signed agreement.

Once a refund is approved, HireGo AI will normally initiate it to the original payment method within 7 business days. The payment provider, card network or bank may require additional time before the funds appear in the customer’s account.

For a failed transaction where funds were debited but no successful order was created, reconciliation may occur automatically through the payment provider. If a manual refund is required, we will initiate it after the provider confirms the failed/eligible state. Customers should allow normal banking settlement time after initiation.

If you do not recognize a transaction or believe a payment was incorrect, contact us first so we can investigate quickly. A chargeback opened through a bank or payment provider may temporarily restrict our ability to issue a separate refund for the same transaction while the dispute is active.

Fraud, unauthorized payment use and suspected account compromise may be investigated using transaction, account and security records in accordance with the Privacy Policy.

Billing, cancellation and refund questions can be sent to support@hiregoai.com. For service fulfilment expectations, see the Service Delivery Policy. General platform rules are in the Terms and Conditions.